No Fix, No Fee
If we don’t have the technical knowledge to solve your problem on-site we won’t charge you a penny. We can’t, in all conscience, charge you only to leave you in the same situation you were in before we visited. In such a case we’ll offer to bring your faulty equipment back to base to work on it more fully, or to go away and research the issue you’re experiencing and contact you with a solution. If we still can’t fix the problem, let’s say due to faulty hardware, we’ll offer you advice on what needs to happen next and offer to source a replacement component from one of our suppliers. If you chose not to proceed with this solution, then we have to charge you for a proportion of the time spent on diagnosis, but you’ll be completely aware of the situation and know what steps to take to resolve it.
Punctuality
We use motorcycles to cut through the London traffic, and aim to be with you within an hour of your call, ideally sooner. If that’s not possible or convenient for you, we’ll arrange a time and arrive when we say we will. No need to hang around and wait. We’ll be there at the time agreed.
Plain English
We’re able to identify and explain your problem in straightforward terms without resorting to jargon. We appreciate that the workings of computer systems are not of interest to everyone (though we thrive on them!) and so we’ll tell you what you need and want to know.
the Best
Whatever your problem, you’re entitled to the best. Our technicians are Microsoft Certified Systems Engineers (MCSE) which means they have trained for and passed six examinations in Microsoft technologies including Windows and Exchange. In addition, they have years of practical experience in troubleshooting all manner of issues and keep themselves abreast of new software, hardware and techniques. You can be sure that the technician who turns up at your door is more than qualified for the job.
the Bottom Line
Ultimately what we’re offering is great, old-fashioned service. We care about the work we do and take satisfaction from resolving your problem and leaving with the knowledge of a job well done.